And for more complex needs, Jira's segmented product suite allows for scaling with additional tools and features for collaboration, roadmapping, customer service, and more. Its base platform supports basic ticketing with a relatively low barrier to entry, both in terms of start-up costs and training. If you're considering Jira for your IT service management needs, it's worth considering the scale and scope of your enterprise first.įor small- to medium-sized businesses, Jira can be a sensible choice. And just like with Jira Software Cloud, there's automation to make this work run even more easily. JSM allows you to create and maintain a service catalog and/or a knowledge base with articles, FAQs, and other documentation for your end users, and you can generate custom reports, or use a central dashboard to monitor your team's performance and customer satisfaction. IT teams use it to log, track, and resolve IT incidents or handle service requests. Jira Service Management (JSM) is an IT service management (ITSM) tool. It comes with reporting features like burndown charts, velocity charts, and control charts, and you can automate your development workflows for better efficiency. Product management and development teams use it for issue and bug tracking and other product development tasks. Jira Software Cloud is a project management platform geared toward development teams, and its strength is in Agile and Scrum project management. Jira is made up of two distinct products: Zapier has done extensive head-to-head comparisons of Jira and other related apps to help you make the best choice to fit your specific needs. Depending on the use case (and budget), there are a number of Jira alternatives for you to consider. After your trial ends, your plan will shift to a monthly subscription unless canceled.For all its uses, though, Jira isn't the only platform in town. ![]() With a Premium plan, you’ll get a 30-day trial. Moving from a Free to a Standard plan will give you a 14-day free trial period. If you go over the user limit, we’ll automatically upgrade you to the Standard plan. We’ll ask you to provide payment details when you upgrade.ġ0 users for Jira Software, Jira Work Management, Confluence (If your subscription is on the original billing experience, the link will be Change) Select Billing > Manage subscriptions for any one of the products. ![]() Select your organization if you have more than one. Once your product is set up, you can upgrade to a paid plan. You can select an existing site, or create a new site. Go to /try and find the product you want. When you set up a site, you start with a Free plan. Get started with your cloud purchase Set up your cloud site We also offer cloud products at discounted pricing for eligible academic and non-profit charitable organizations. The product plan (Standard, Premium, or Enterprise)Ĭurrent pricing information is available on our product pages. The number of users who can access the product ![]() Find out which experience you’re viewingĪll our cloud plans start free, and allow you to grow as your team scales. This means your subscriptions could be managed on either the original or the improved experience. We’re rolling out an improved billing experience to make it easier to manage your cloud subscriptions.
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